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Software Sites

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11. Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.

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12. Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.

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13. Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.

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14. Q-go
Customer communications software based on natural language technology.

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15. ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.

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16. Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.

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17. Precision
Developer of help desk solutions.

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18. Qualté
Hosted helpdesk and live-chat solutions for small/medium sized companies.

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19. Querybot Systems
Automated knowledge base and interactive FAQ systems intended for small businesses.

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20. Satmetrix Systems
Software and services company focused on customer experience management.

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